Delivery & Returns
Shipping 🌍
We ship from France 🇫🇷 to France, Europe and the rest of the world.
Delivery times 📦
| Destination | Timeframe |
|---|---|
| Metropolitan France | 2 to 5 working days |
| French Overseas Departments and Territories | 5 to 10 working days |
| Europe | 5 to 10 working days |
| International | 7 to 14 working days |
Carriers 🚚
- La Poste / Colissimo
- DHL International
- UPS (for certain destinations)
Shipping costs 💰
Shipping costs are calculated automatically according to the destination and the weight of the package.
- Standard delivery
- Express delivery depending on the zone
Order tracking 📍
A tracking link will be sent to you by email as soon as your order is shipped.
For any questions:
📧 support@tresorsbyninel.com
Returns and refunds 🔄
For hygiene reasons, our cosmetic products cannot be returned once opened .
Accepted returns ✅
- Product unused and sealed
- Return within 14 days of receipt
Return shipping costs are the responsibility of the customer.
Non-refundable items ❌
- Products opened or used
- Items on sale